Many Julizel & Co. products are made to order or personalized. Please review product descriptions, measurements, size charts, colors, personalization details, and your shipping address carefully before placing an order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at julizelco@gmail.com. Please include your order number and clear photos of the item, packaging, and shipping label when relevant. We will review the issue and, when the problem is confirmed, provide an appropriate resolution such as a replacement or refund.
Personalized and Custom Items
Products made with names, dates, photos, custom wording, customer-selected details, or other personalization generally cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order details.
Made-to-Order Items, Size, and Preference Changes
Made-to-order products generally are not eligible for return, exchange, or refund because of change of mind, incorrect size selection, color preference, or other customer preference. Please use the size charts and measurements shown on the product page before ordering.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout. Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed after production or shipment has begun.
Order Changes and Cancellations
Contact us as quickly as possible if you need to request a change or cancellation. Because production may begin soon after an order is placed, changes and cancellations are not guaranteed once production has started.
Approved Returns
Do not send an item back without contacting us first. If a return is approved, we will provide return instructions. Items returned without prior approval may not be accepted.
Refund Timing
When a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit after the refund is processed.
Contact
For help with an order, email julizelco@gmail.com or call 609-372-7385.