Because many Julizel & Co. products are made to order or personalized, return and exchange eligibility depends on the item and circumstances.
Damaged, Defective, or Incorrect Items
Please contact us promptly after delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and work with you on the appropriate solution.
Personalized and Custom Items
Items created with names, dates, photos, custom wording, or other customer-selected details generally cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order details.
Size or Preference Changes
Please review product descriptions, measurements, color information, and size charts before ordering. Made-to-order items may not be eligible for return or exchange because of size, color, or preference changes.
Order Changes and Cancellations
Contact us as soon as possible. Changes or cancellations are not guaranteed after production has begun.
Before Sending Anything Back
Please contact Julizel & Co. first. Returns sent without prior approval may not be accepted.